Crafted For Your Success
Co-Managed IT Services Include
Looking for Reliable Co-Managed IT Services to Boost Productivity?
At Unified IT, our skilled experts deliver tailored IT solutions that streamline operations and align with your unique business needs.
Tier 1 Support
Want your senior IT team focused on strategic projects, high-level tasks, and complex issue resolution? Our first line services handle routine support tickets, requests, and more, freeing up your experts for what matters most.
Tier 2 & 3 Support
Our Tier 2 & 3 services provide the extra expertise your IT team truly needs. If you already have first-line support but need advanced skills to effectively tackle complex and critical escalated issues, we’re here to help.
24/7/365 Monitoring
To ensure the reliability and security of your IT systems, we provide 24/7 monitoring and alerting services. Our proactive alerts enhance business performance, helping you stay one step ahead of potential issues.
On-Site Resource
With our flexible on-site technical support, you choose the level of expertise that fits your needs. Get seamless support from dedicated technicians who work like part of your team—without the overhead of adding to your payroll.
IT Project Support or Delivery
By tapping into our on-demand project support, businesses can reduce stress and control costs. Our skilled professionals deliver excellent results on time and within budget, ensuring every project is completed smoothly.
Covering Holiday And Sickness
Employees need time off for holidays or unexpected health issues, so it’s vital to maintain seamless IT operations. Our co-managed IT services ensure uninterrupted business continuity during these absences.
Access To The Best Tools
Connecting with the right managed service team gives you access to elite IT tools that enhance job efficiency and operational fluidity. It’s worth considering how best-of-breed tools can significantly improve your business performance.
Consistent costs
Make the most of our co-managed IT support services, boosting efficiency and flexibility while saving you money. With reduced training and hiring costs, you can allocate resources more effectively to enhance operational performance.
Crafted For Your Success
Why Our Co-Managed IT Services Work for You
Feeling stretched thin with IT projects and everyday tasks? We work alongside your team, giving you the expert support you need, just when you need it.
Enjoy peace of mind with reliable, flexible resources that fill skill gaps without overloading your staff.
Benefit: With our flexible service options, you can easily adjust the level of support based on your business needs. Whether you’re experiencing a surge in demand or need to scale back during quieter periods, our services adapt without the financial burden of maintaining a full in-house team. This flexibility helps you stay agile in a dynamic market.
How We Do It: We offer scalable IT solutions that allow you to increase or reduce support as needed. Our team adjusts seamlessly to your requirements, providing the right amount of expertise at the right time, so you only pay for what you need and can stay nimble in a fast-changing business environment.
Benefit: By leveraging our specialised knowledge across various IT domains, your team gains insights that may not be available in-house. This access to expertise enables your IT staff to implement best practices and innovative solutions, ultimately leading to improved operational efficiency and better performance.
How We Do It: Our team of experts brings a wealth of experience from multiple IT fields, offering guidance and insights that enhance your team’s capabilities. We collaborate closely with your IT staff, providing the tools and knowledge they need to implement effective strategies, optimise workflows, and achieve better results. Our staff is continually learning the latest advancements and fully trained, ready to support your business with up-to-date expertise.
Benefit: Tailored co-management solutions ensure that our services complement your existing IT team’s strengths and address any gaps. This seamless integration allows for a more efficient workflow, reduces redundancy, and enhances the overall effectiveness of your IT operations.
How We Do It: We work closely with your IT team to understand your current capabilities and requirements. By providing support where it’s needed most, we enhance your team’s strengths and fill in any gaps, ensuring a smooth and productive collaboration that optimises your IT performance. Whether you need first, second, or third-line support, we can customise our services to meet your exact needs.
Benefit: Our robust cybersecurity protocols and continuous monitoring provide an extra layer of protection for your IT systems. This proactive approach ensures that your business can focus on core activities without worrying about potential security threats, giving you peace of mind.
How We Do It: We implement advanced security tools and monitor your systems around the clock to detect and address potential threats before they can cause harm. Our team continually updates and adapts your security measures to stay ahead of evolving risks, ensuring your business remains safe and secure at all times.
Benefit: With around-the-clock support, we minimise downtime and ensure that any IT issues are addressed immediately. This constant vigilance helps enhance productivity, reduces frustration among staff, and maintains business continuity, allowing your team to work without interruptions.
How We Do It: Our dedicated support team is always available to respond to any issues promptly. By continuously monitoring your systems, we identify potential problems before they impact your business, ensuring your operations run smoothly and efficiently.
How We Do It: We take care of the routine IT tasks, from system maintenance to user support, allowing your team to dedicate their time and resources to more impactful, forward-thinking projects. This shift in focus accelerates your business development and keeps you ahead of the competition.
How We Do It: We integrate seamlessly with your in-house IT team, offering expert support where needed without the need for additional full-time staff. This collaboration optimises your IT resources and ensures you get the best value for your investment.
How We Do It: We monitor your systems continuously, using advanced tools to spot and resolve issues early. This allows us to address potential threats before they impact your business, ensuring smooth, uninterrupted operations.
How We Do It: We set up regular check-ins and provide real-time updates, ensuring that all parties are on the same page. Our open lines of communication ensure smooth collaboration, allowing us to adapt quickly and work efficiently towards your IT goals.
How We Do It: We generate tailored reports that focus on your key IT metrics, offering a clear view of system performance, security, and usage trends. This empowers you to make smarter, data-backed decisions and continuously optimise your IT strategy.
Ready to take your IT infrastructure to the next level? Reach out to us today to learn more about our services and discover how we can provide your business with the support, expertise, and peace of mind it deserves.
-FAQs-
Co-Managed IT Services FAQs
Hybrid IT support is all about teamwork in IT management. It’s where your internal IT team works hand-in-hand with an outside Managed Service Provider (MSP). This partnership lets you tap into the MSP’s specialised expertise and resources while still keeping control and oversight of your IT operations.
Absolutely! Companies of all sizes—from small and medium-sized businesses to large corporations—can benefit from co-managed IT services. These services offer the flexibility to tailor IT support and solutions to meet your specific needs, no matter the size of your organisation.
These services can encompass a variety of offerings tailored to each organisation’s unique needs. Common examples include IT project management, help desk support, cybersecurity solutions, network monitoring and management, and strategic IT planning.
Some key benefits include enhanced knowledge and resources, improved scalability and flexibility, stronger security and compliance, cost-effectiveness, and the ability to redirect internal IT resources toward strategic initiatives.
These services allow companies to maintain some control over their IT operations while collaborating with an outside MSP to enhance their capabilities, support, and expertise. In contrast, fully managed IT services involve handing over all IT functions to a third-party provider.
Welcome to your go-to FAQs resource! This comprehensive guide offers clear answers and expert insights into the most frequently asked questions about co-managed IT services. Whether you want to learn about the benefits of collaborative IT management, enhance your internal IT capabilities, or explore how these services can elevate your business, you’re in the right place. Dive in, discover, and see how understanding co-managed IT can truly transform your company’s IT strategy!
The cost of these services typically varies based on the organisation’s specific needs, the size and complexity of the IT environment, and the range of services provided. Pricing structures can be tailored to meet the financial requirements of businesses and may include project-based fees, monthly subscriptions, or a combination of both.
Businesses can connect with reputable MSPs that offer co-managed solutions to start benefiting from their services. By thoroughly assessing their IT needs, goals, and current capabilities, companies can identify the level of support required and help create a customised plan that fits their unique situation.
Yes, companies that offer these services provide cutting-edge cybersecurity expertise and solutions to help businesses defend against ever-evolving cyber threats. By effectively leveraging both external MSPs and internal IT teams, organisations can enhance their cybersecurity posture and effectively mitigate risks.
Measuring the success of these services involves evaluating factors like improved IT performance, enhanced security posture, reduced downtime, increased productivity, and cost savings. Organisations can track their progress and ensure these services deliver measurable benefits through key performance indicators (KPIs), feedback sessions, and regular performance reviews.
In these service models, internal IT teams and external MSPs collaborate closely to complement each other’s skills and strengths. Your internal team continues to manage daily IT operations, while the MSP provides additional expertise, support, and resources as needed.
KPIs Since January 2025
-Extend Your IT Team’s Capabilities-
We collaborate with your team to fill any gaps and boost efficiency
-Extend Your IT Team’s Capabilities-
We collaborate with your team to fill any gaps and boost efficiency