Advanced VoIP Features for Your Business

VoIP Services Include

Are you in search of reliable VoIP services to boost your communication and cut costs?

At Unified IT, we provide cutting-edge VoIP solutions customised to fit your business needs, guaranteeing clear, efficient, and budget-friendly communication.

VoIP System Design & Deployment

Design and implement customised VoIP systems that meet your business’s unique communication needs. Our advanced solutions integrate seamlessly with your existing infrastructure, ensuring reliable and seamless connectivity.

VoIP System Management & Monitoring

Enjoy continuous monitoring and proactive management of your VoIP infrastructure to ensure top performance, crystal-clear call quality, and unmatched reliability. Issues are proactively addressed to prevent downtime and maintain high service levels.

Unified Communication Integration

Integrate VoIP with your existing collaboration tools for unified communications throughout your organisation. Enjoy seamless integration of voice, video, and instant messaging to greatly enhance overall team collaboration and productivity.

Call Analytics & Reporting

Gain valuable insights through detailed call analytics and reporting. This comprehensive service helps track performance metrics, optimise communications efficiently, and enhance overall customer service.

VoIP Training & User Support

Ongoing training and dedicated support for staff help maximise the effective use of VoIP systems. Tailored guidance ensures efficient communication and allows for quick troubleshooting of any user issues.

VoIP Cost Optimisation

Optimise VoIP costs effectively by reviewing and adjusting your system configurations regularly. This strategy eliminates unnecessary expenses while maintaining excellent service quality and overall functionality.

VoIP Backup & Disaster Recovery

Keep your VoIP systems safe with strong backup and disaster recovery plans. This approach ensures that communication stays uninterrupted, protecting against potential outages or data loss.

VoIP Security & Compliance Management

Access comprehensive security solutions designed to protect VoIP systems from fraud, eavesdropping, and cyber threats. Compliance controls ensure industry regulations and safeguard sensitive communications.

Crafted For Your Success

Why Our VoIP Services Work for You

Struggling with high call costs and poor quality? Our VoIP solutions are cost-effective, reliable, and make staying connected a breeze.

Experience crystal-clear calls and flexible packages tailored to grow with your business.

VoIP Services

High Call Quality

Benefit: Enjoy crystal-clear call quality and reliability, ensuring effective communication without interruptions or delays.

How We Do It: We implement and maintain high-quality VoIP solutions, optimising network configurations and troubleshooting any potential issues to guarantee seamless and uninterrupted communication for your team.

Benefit: Easily adjust your VoIP services as your business grows. Whether adding new users or expanding features, scaling up or down is hassle-free.

How We Do It: We provide flexible VoIP solutions that can be customised to meet your evolving business needs. Our team ensures smooth adjustments and seamless integration as you expand, making it easy to add new users, features, or even change configurations.

Benefit: Access a range of powerful features such as call forwarding, voicemail-to-email, video conferencing, and more, all designed to enhance productivity.

How We Do It: We configure and customise your VoIP system to ensure these features are set up and optimised for your business. From call forwarding to seamless video conferencing, we ensure all tools work together to boost productivity and streamline communication.

Benefit: Effortlessly integrate VoIP with existing collaboration tools and software, creating a unified communication experience for your team.

How We Do It: We handle the seamless integration of your VoIP system with tools like Microsoft Teams, CRM software, and other essential business applications. This ensures all your communication platforms work in harmony, improving team collaboration and making your workflows more efficient.

Benefit: Reduce communication costs significantly compared to traditional phone systems, allowing you to allocate resources more efficiently.

How We Do It: We optimise your VoIP system to ensure you’re getting the most cost-effective solution, removing the need for expensive hardware and long-distance phone charges. This allows you to streamline your communication expenses and allocate your resources to other crucial areas of your business.

Focused Innovation

Benefit: By allowing us to handle day-to-day IT operations, your team can concentrate on strategic initiatives and innovation. This focus on high-level projects drives business growth and helps you stay competitive in an evolving market.

How We Do It: We take care of the routine IT tasks, from system maintenance to user support, allowing your team to dedicate their time and resources to more impactful, forward-thinking projects. This shift in focus accelerates your business development and keeps you ahead of the competition.

Benefit: By combining your in-house capabilities with our managed services, you can significantly reduce IT overhead costs. This cost-effective approach allows you to maintain high service quality while freeing up resources to invest in other critical areas of your business.

How We Do It: We integrate seamlessly with your in-house IT team, offering expert support where needed without the need for additional full-time staff. This collaboration optimises your IT resources and ensures you get the best value for your investment.

Benefit: Our proactive approach identifies potential issues before they escalate into major problems. This foresight minimises disruptions and enhances system reliability, leading to a smoother operation and less downtime for your business.

How We Do It: We monitor your systems continuously, using advanced tools to spot and resolve issues early. This allows us to address potential threats before they impact your business, ensuring smooth, uninterrupted operations.

Benefit: Clear and consistent communication channels foster collaboration between your team and ours. This alignment on IT strategies ensures that everyone is informed and working towards common goals, enhancing teamwork and project outcomes.

How We Do It: We set up regular check-ins and provide real-time updates, ensuring that all parties are on the same page. Our open lines of communication ensure smooth collaboration, allowing us to adapt quickly and work efficiently towards your IT goals.

Benefit: Customised reports and analytics provide valuable insights into your IT performance. This data-driven approach enables informed decision-making and continuous improvement, helping your business adapt and thrive in a rapidly changing environment.

How We Do It: We generate tailored reports that focus on your key IT metrics, offering a clear view of system performance, security, and usage trends. This empowers you to make smarter, data-backed decisions and continuously optimise your IT strategy.

Ready to take your communication to the next level? Contact us today to learn more about our VoIP solutions and how they can benefit your business. Join the ranks of countless satisfied clients who have embraced VoIP and transformed the way they communicate. With Unified IT, the future of communication is now.

-FAQs-

VoIP Services FAQs

How does VoIP work?

VoIP works by turning analog voice signals into digital data packets, which are sent over the internet. At the receiving end, these packets are reassembled back into voice signals. VoIP systems use various protocols to make this possible, including SIP (Session Initiation Protocol) for starting and ending calls, and RTP (Real-Time Transport Protocol) for managing the flow of audio data.

To get started with VoIP, you’ll need a reliable internet connection, VoIP-compatible phones or softphones (software-based phones), and a VoIP service provider. Depending on your setup, you might also need extra equipment like routers, switches, or an IP PBX (Private Branch Exchange) for added control and functionality.

VoIP brings a range of benefits to your business, from cost savings to greater flexibility. With VoIP, you can cut down on communication expenses, seamlessly integrate voice and data, and easily scale by adding or removing users as needed. Plus, you’ll enjoy advanced features like call forwarding, voicemail-to-email, and video conferencing—all designed to keep your team connected and productive.

VoIP comes packed with features designed to boost communication and teamwork. With options like call forwarding, voicemail, auto-attendant, call recording, conferencing, mobile integration, and presence indication, you can enhance productivity, streamline workflows, and elevate your customer service experience.

Absolutely! VoIP is a great fit for businesses of any size, from small startups to large enterprises. VoIP solutions can be customised to match your unique needs—whether you’re a solo entrepreneur seeking a budget-friendly option or a global company needing unified communications across multiple locations.

Curious about Voice over Internet Protocol (VoIP) and how it could transform your business communication? You’re in the right place! Our VoIP FAQs page is your go-to resource for clear answers to all things VoIP. Whether you’re a small business owner exploring cost-effective communication options or an IT professional seeking insights on VoIP setup and optimisation, we’ve got you covered. Dive into our expertly curated FAQs to discover the power of VoIP and elevate your communication to new heights.

Is VoIP secure?

Yes, VoIP can be secure when implemented correctly. VoIP systems can incorporate encryption, authentication, access controls, and other security measures to protect against eavesdropping, hacking, and other threats. It’s essential to work with a reputable VoIP provider and follow best practices for securing your VoIP infrastructure.

The call quality with VoIP can be comparable to or even better than traditional phone systems, depending on factors such as your internet connection, network configuration, and VoIP provider. With a stable internet connection and proper setup, VoIP can deliver clear, reliable voice communication.

Yes, VoIP is compatible with mobile devices such as smartphones and tablets. Many VoIP service providers offer mobile apps that allow users to make and receive calls, send messages, and access VoIP features on their mobile devices using Wi-Fi or cellular data connections.

Yes, in many cases, you can port your existing phone number to a VoIP service provider. This allows you to maintain continuity and avoid disruptions to your business communications. Your VoIP provider can assist you with the porting process and ensure a smooth transition.

Getting started with VoIP for your business is easy. Simply choose a reliable VoIP provider, select the features and plans that best suit your needs, set up your VoIP phones or softphones, and configure your system according to your preferences. Your VoIP provider can guide you through the setup process and provide ongoing support.

KPIs Since January 2025

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Security Focused

-Voice Solutions That Grow With You-

Affordable, high-quality VoIP services to keep you in touch with clients and teams

-Solutions That Grow With You-

Affordable, high-quality VoIP services to keep you in touch with clients and teams